{"id":508,"date":"2026-05-08T01:38:52","date_gmt":"2026-05-08T01:38:52","guid":{"rendered":"https:\/\/elaraglobalfertility.com\/?page_id=508"},"modified":"2026-05-18T23:22:40","modified_gmt":"2026-05-18T23:22:40","slug":"politica-de-privacidad","status":"publish","type":"page","link":"https:\/\/elaraglobalfertility.com\/en\/politica-de-privacidad\/","title":{"rendered":"Politica de Privacidad"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"508\" class=\"elementor elementor-508\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-87ed98f e-flex e-con-boxed e-con e-parent\" data-id=\"87ed98f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a468244 elementor-widget elementor-widget-html\" data-id=\"a468244\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section class=\"elara-legal-page\">\n\n  <section class=\"elara-legal-hero\">\n    <div class=\"elara-legal-hero-inner reveal-up\">\n      <p class=\"elara-legal-eyebrow\">Elara Global Fertility<\/p>\n      <h1>Privacy <span>Policy<\/span><\/h1>\n      <p>\n        Terms, conditions of cooperation, personal data processing, confidentiality, information security, and use of cookies of Elara Global Fertility.\n      <\/p>\n    <\/div>\n  <\/section>\n\n  <section class=\"elara-legal-content\">\n    <div class=\"elara-legal-wrap\">\n\n      <div class=\"elara-legal-card reveal-up\">\n        <h2>1. Terms and Conditions of Cooperation<\/h2>\n        <p>\n          Terms and conditions of cooperation with the international fertility and family formation agency Elara Global Fertility, hereinafter referred to as \u201cthe Agency.\u201d\n        <\/p>\n        <p>\n          These terms and conditions of cooperation with the Agency are considered accepted through the unilateral expression of will of the person accepting them. By completing and submitting the questionnaire on the website www.elaraglobalfertility.com, as well as by using any of the services available on the site, you obtain registration as \u201cthe Participant\u201d or \u201cthe Client.\u201d\n        <\/p>\n        <p>\n          De acuerdo con lo anterior, usted acepta y garantiza el cumplimiento de las reglas y condiciones de este\n          acuerdo durante el tiempo que contin\u00fae estando en la base de la Agencia y para usar los servicios de la\n          Agencia. Si usted no est\u00e1 de acuerdo con las condiciones de este acuerdo, por favor no utilice los servicios\n          de la Agencia ni los servicios del sitio.\n        <\/p>\n        <p>\n          This Agreement may be modified at any time by the Agency\u2019s administration at its discretion. Any change will be published on the website. Continued use of the Agency\u2019s services or the website services after the publication of the modifications will signify your acceptance of such modifications.\n        <\/p>\n      <\/div>\n\n      <div class=\"elara-legal-card reveal-up\">\n        <h2>2. General provisions, definitions and services<\/h2>\n        <p>\n          The Agency is linked to the business sector that provides personalized intermediation, coordination, and support services in fertility, assisted reproduction, and family formation.\n        <\/p>\n        <p>\n          This consists of providing consulting and coordination to Clients in order to select, organize, and facilitate access to programs and services, including coordination with clinics, laboratories, healthcare professionals, legal advisors, and logistics providers.\n        <\/p>\n        <p>\n          It also includes identifying and coordinating potential Participants, such as gestational carriers and\/or donors, as applicable, who have a better profile according to the program criteria, in order to highlight them, consider them appropriate, and evaluate them as potential candidates.\n        <\/p>\n        <p>\n          The Client wishes to hire and receive personalized intermediation and coordination services in fertility from the Agency, according to the terms established in the Contract.\n        <\/p>\n        <p>\n          The Agency is measured by defined standards and processes, using optimal databases, verifying the information and references provided by each Participant when applicable, conducting interviews and, when appropriate, coordinating medical, psychological, or reliability evaluations according to the type of program and the level of complexity of the case.\n        <\/p>\n        <p>\n          The Agency may establish internal eligibility and safety criteria in order to maintain a high-level service and reduce risks for all parties.\n        <\/p>\n      <\/div>\n\n      <div class=\"elara-legal-card reveal-up\">\n        <h2>3. Participant and Client<\/h2>\n        <p>\n          The Participant is the user who registered freely and voluntarily on the Agency\u2019s website and provided personal information about themselves to the Agency\u2019s administration in order to obtain its services, either free of charge or for a fee.\n        <\/p>\n        <p>\n          The Participant must provide real and reliable information about themselves. They must be available to complete a personal interview or an interview through communication channels such as Skype, Zoom, or others, and answer the questions contained in the questionnaire honestly and openly.\n        <\/p>\n        <p>\n          When applicable to the program, they must also participate in profile, reliability, psychological, and\/or medical evaluations coordinated by the Agency through qualified third parties.\n        <\/p>\n        <p>\n          The Agency\u2019s Client is the website user who registered on the Agency\u2019s website, provided information about their family-building goals and\/or program preferences, provided detailed information regarding the Service Request, and paid for the Agency\u2019s services in accordance with the Contract.\n        <\/p>\n      <\/div>\n\n      <div class=\"elara-legal-card reveal-up\">\n        <h2>4. Website registration rules<\/h2>\n        <p>\n          Registration on the Agency\u2019s website is permitted only for individuals over 18 years of age. In case of non-compliance with the minimum age requirement, the subscription will be cancelled.\n        <\/p>\n        <p>\n          Identity may be verified by presenting an official photo ID issued by the competent authorities of the interested party\u2019s country of origin or residence.\n        <\/p>\n        <p>To register with the Agency and use its services, you confirm and guarantee that:<\/p>\n        <ul>\n          <li>You have not been convicted of common or federal crimes in Mexico or in any other country, nor have you been subject to criminal investigations when such situation is relevant to the safety of the program.<\/li>\n          <li>You do not suffer from mental disorders or mental health conditions that could prevent safe, responsible, and legal participation in the corresponding process.<\/li>\n          <li>You are not in a condition of problematic substance use or any equivalent situation that could compromise the safety, compliance, or well-being of the parties involved.<\/li>\n          <li>You have not been prohibited from using this website or any other similar website under your identity or any other identity.<\/li>\n          <li>You do not participate directly or indirectly in a company that competes with the Agency\u2019s services for the purpose of obtaining confidential information, databases, documentation, processes, or personal data.<\/li>\n          <li>You do not pursue any improper benefit through obtaining contact information provided as a result of using the website or the Agency\u2019s services.<\/li>\n        <\/ul>\n      <\/div>\n\n      <div class=\"elara-legal-card reveal-up\">\n        <h2>5. Personal Data<\/h2>\n        <p>\n          The Agency does not make Clients\u2019 or Participants\u2019 data available to the public. All information is stored exclusively in the Agency\u2019s confidential database.\n        <\/p>\n        <p>\n          In compliance with the Federal Law on the Protection of Personal Data Held by Private Parties and its Regulations, the Agency informs Clients and Participants of the existence of a personal data record, database and\/or file.\n        <\/p>\n        <p>\n          Such record may contain personal data such as names, surnames, email addresses, mailing address, telephone number, identification number, photograph, CURP, or any other information that allows the holder to be identified or made identifiable.\n        <\/p>\n        <p>\n          In the context of fertility services, personal data may include, when necessary, additional information and\/or sensitive personal data, such as health data, reproductive data, relevant clinical history, test results, genetic or biometric information, and any other information strictly necessary to coordinate the service with competent providers.\n        <\/p>\n      <\/div>\n\n      <div class=\"elara-legal-card reveal-up\">\n        <h2>6. Use, Processing and Transfer of Personal Data<\/h2>\n        <p>\n          The Agency is responsible for the use of the Personal Data of Participants and Clients, which will be used for the purpose of enabling the full provision of the services related to the Agency\u2019s activity.\n        <\/p>\n        <p>\n          The Personal Data provided by the data subjects will be used by the Agency directly or through the other companies incorporated into the business organization of Elara Global Fertility.\n        <\/p>\n        <p>\n          The information may be used in the process of evaluation, coordination and selection of Participants, as well as in the comprehensive coordination of the Client\u2019s services.\n        <\/p>\n        <p>\n          The data subject authorizes the Agency to carry out transfers and remissions of Personal Data in accordance with Mexican Laws, including, when essential, the communication of information to clinics, laboratories, healthcare professionals, independent legal advisors and\/or logistics providers, under confidentiality agreements and reasonable security measures.\n        <\/p>\n      <\/div>\n\n      <div class=\"elara-legal-card reveal-up\">\n        <h2>7. Non-Discrimination<\/h2>\n        <p>\n          The Agency, the Client, and the Participant commit to promoting equal opportunities, non-discrimination in access to services, programs, and evaluation processes, and preventing sexual harassment.\n        <\/p>\n        <p>\n          The parties agree not to engage in discriminatory practices against any person involved in the subject matter of this agreement.\n        <\/p>\n        <p>\n          Discrimination shall be understood as any distinction, exclusion, or restriction based on ethnic or national origin, sex, age, disability, social or economic condition, health conditions, pregnancy, language, religion, opinions, sexual preferences, marital status, or any other factor that has the effect of preventing or nullifying the recognition or exercise of rights and real equality of opportunities.\n        <\/p>\n        <p>\n          Xenophobia and antisemitism, in any of their manifestations, shall also be understood as discrimination.\n        <\/p>\n      <\/div>\n\n      <div class=\"elara-legal-card reveal-up\">\n        <h2>8. Confidentiality of Information<\/h2>\n        <p>\n          The Agency will guarantee the confidentiality of the information received from the Client and the Participant, and guarantees that the information will be used only for the purposes specified in the service agreement for fertility intermediation and coordination.\n        <\/p>\n        <p>\n          This includes necessary purposes derived from the service, such as security, verification, coordination with competent third parties, and legal compliance.\n        <\/p>\n        <p>\n          Contact information is communicated to the Agency\u2019s Clients only with acceptance and when there is mutual interest between the parties. It may also be communicated to clinics, laboratories, independent legal advisors, or indispensable providers for the coordination of the service, when necessary to execute the program and under confidentiality agreements.\n        <\/p>\n      <\/div>\n\n      <div class=\"elara-legal-card reveal-up\">\n        <h2>9. Termination of the Agreement and Cooperation with the Agency<\/h2>\n        <p>\n          The Agency may terminate any relationship with the Participant at any time and for any reason involving a violation or non-compliance with these terms and conditions.\n        <\/p>\n        <p>\n          It may also do so when, in the reasonable judgment of the Agency and in accordance with program criteria, there are risks related to security, reliability, compliance, or incompatibility with the service requirements.\n        <\/p>\n        <p>The Agency reserves the right to refuse to register the Participant or Client, suspend, or interrupt any relationship if:<\/p>\n        <ul>\n          <li>The Client or Participant violates these Terms and Conditions.<\/li>\n          <li>The Client or Participant represents another person without valid authorization.<\/li>\n          <li>The Client or Participant provides false information about themselves or others.<\/li>\n          <li>The Agency considers the conduct of the Client or Participant unacceptable, including conduct that puts third parties at risk, involves misuse of personal data, or affects the integrity of the service.<\/li>\n        <\/ul>\n        <p>\n          At the express request of the Client or Participant, the Agency is obligated to delete their data from the database, unless there is a legal obligation or a need to retain it for reasons permitted by applicable law.\n        <\/p>\n      <\/div>\n\n      <div class=\"elara-legal-card reveal-up\">\n        <h2>10. Security<\/h2>\n        <p>\n          The Agency takes reasonable measures to carefully verify that all Participants who wish to register meet the identity requirements and pass the security and reliability checks.\n        <\/p>\n        <p>\n          In the context of fertility services, these checks may include document review, interviews, validations, and coordination of evaluations with competent third parties.\n        <\/p>\n        <p>\n          The Participant agrees to pay any necessary compensation for damages, losses, costs, and expenses related to false information provided knowingly and intentionally.\n        <\/p>\n      <\/div>\n\n      <div class=\"elara-legal-card reveal-up\">\n        <h2>11. Property rights<\/h2>\n        <p>\n          The Agency has exclusive rights and owns the Elara Global Fertility brand, website, domain names, technologies, software programs, databases, and any other information derived from the business.\n        <\/p>\n      <\/div>\n\n      <div class=\"elara-legal-card reveal-up\">\n        <h2>12. Differences between the parties<\/h2>\n        <p>\n          The parties agree that any disputes shall first be resolved through negotiation. If this is not possible, the matter may be submitted to commercial arbitration.\n        <\/p>\n        <p>\n          In the event of a conflict or receipt of a complaint or report, the Agency may provide the Client\u2019s personal data to police or competent authorities when there is a valid legal requirement or when necessary under applicable law.\n        <\/p>\n        <p>\n          If the parties are unable to resolve the dispute through negotiation or arbitration, the controversy shall be submitted to the competent courts of Mexico City, in accordance with applicable local laws.\n        <\/p>\n        <p>\n          The Agency shall not take part in conflicts that arise between Clients, Participants or third-party providers, such as clinics or professionals.\n        <\/p>\n      <\/div>\n\n      <div class=\"elara-legal-card reveal-up\">\n        <h2>13. Identity of the Controller and Scope of the Notice<\/h2>\n        <p>\n          This Policy applies to data collected through the website, forms, email, messaging including WhatsApp, calls and video calls, as well as data that, with the authorization of the Data Subject, is shared by clinics or providers for the coordination of the service.\n        <\/p>\n      <\/div>\n\n      <div class=\"elara-legal-card reveal-up\">\n        <h2>14. ARCO Rights<\/h2>\n        <p>\n          The Data Subject may exercise at any time their rights of Access, Rectification, Cancellation and Opposition by sending a request to the email:\n          <a href=\"mailto:care@elaraglobalfertility.com\">care@elaraglobalfertility.com<\/a>.\n        <\/p>\n        <p>The request must contain:<\/p>\n        <ul>\n          <li>Name of the Data Subject and a means of contact to communicate the response.<\/li>\n          <li>Documents that prove identity or representation.<\/li>\n          <li>Clear description of the data regarding which the right is being exercised.<\/li>\n          <li>Any element that facilitates the location of the data.<\/li>\n        <\/ul>\n        <p>\n          The Agency will process ARCO requests in accordance with the timeframes and formalities established in the applicable legislation. As a practical reference, the determination of admissibility is usually communicated within 20 business days and, if approved, executed within an additional 15 business days, with possible justified extensions.\n        <\/p>\n      <\/div>\n\n      <div class=\"elara-legal-card reveal-up\">\n        <h2>15. Options to Limit the Use or Disclosure of Data<\/h2>\n        <p>\n          The Data Subject may request the limitation of the use or disclosure of their data, for example for informational or promotional purposes, by emailing:\n          <a href=\"mailto:care@elaraglobalfertility.com\">care@elaraglobalfertility.com<\/a>indicating \u201cLimit use\/disclosure\u201d.\n        <\/p>\n        <p>\n          In electronic communications, when applicable, an unsubscribe or cancellation mechanism will be enabled.\n        <\/p>\n      <\/div>\n\n      <div class=\"elara-legal-card reveal-up\">\n        <h2>16. National and international transfers<\/h2>\n        <p>\n          The Data Subject acknowledges that, for the provision of the service, the Agency may share information with indispensable third parties, such as clinics, laboratories, health professionals, independent legal advisors, translators, agents, logistics providers, and technology providers.\n        <\/p>\n        <p>\n          Such third parties may include hosting, cloud, CRM, messaging, and video call services, which shall act as Processors or third-party recipients, as applicable, under confidentiality agreements and reasonable security measures.\n        <\/p>\n        <p>\n          When the processing involves sensitive data, the Agency shall obtain the express consent of the Data Subject when required, and shall seek to ensure that transfers are limited to what is strictly necessary for the case.\n        <\/p>\n        <p>\n          For users or cases connected to the EU\/UK, when applicable, the Agency shall seek to comply with transparency obligations and legal bases equivalent to those provided under the GDPR.\n        <\/p>\n        <p>\n          For California residents, when applicable, the Agency may enable notices and mechanisms related to \u201cnotice at collection\u201d and opt-out rights in accordance with the CCPA\/CPRA.\n        <\/p>\n      <\/div>\n\n      <div class=\"elara-legal-card reveal-up\">\n        <h2>17. Data retention, safeguarding, and deletion<\/h2>\n        <p>\n          The Agency will retain Personal Data only for the time necessary to fulfill the purposes of the service, legal obligations, handling of disputes and\/or defense of rights.\n        <\/p>\n        <p>\n          Once the applicable period has concluded, the data will be deleted, anonymized, or blocked in accordance with internal procedures and applicable law.\n        <\/p>\n      <\/div>\n\n      <div class=\"elara-legal-card reveal-up\">\n        <h2>18. Security measures and enhanced confidentiality<\/h2>\n        <p>\n          The Agency implements reasonable administrative, technical, and physical measures to protect the data, including access controls, database safeguarding, and measures to prevent unauthorized access, use, or disclosure.\n        <\/p>\n        <p>\n          When processing health or reproductive data, the Agency will apply enhanced measures and limit access to the personnel strictly necessary for the coordination of the case.\n        <\/p>\n      <\/div>\n\n      <div class=\"elara-legal-card reveal-up\">\n        <h2>19. Revocation of Consent<\/h2>\n        <p>\n          The Data Subject may revoke their consent for the processing of their data when such processing is based on consent, by submitting a request to:\n          <a href=\"mailto:care@elaraglobalfertility.com\">care@elaraglobalfertility.com<\/a>.\n        <\/p>\n        <p>\n          The revocation will not have retroactive effect and may affect the provision of certain services that depend on such data.\n        <\/p>\n      <\/div>\n\n      <div class=\"elara-legal-card reveal-up\">\n        <h2>20. Changes to the Privacy Policy<\/h2>\n        <p>\n          The Agency may modify this Policy at any time. Any change will be published on the website. Continued use of the Agency\u2019s services or the website services after the publication of the modifications will mean acceptance of those chan\n        <\/p>\n      <\/div>\n\n      <div class=\"elara-legal-card reveal-up\">\n        <h2>21. Cookies<\/h2>\n        <p>\n          If you leave a comment on our site, you may choose to save your name, email address and website in cookies. This is for your convenience, so you do not have to fill in your details again when you leave another comment. These cookies will last for one year.\n        <\/p>\n        <p>\n          If you have an account and log in to this site, we will set a temporary cookie to determine whether your browser accepts cookies. This cookie does not contain personal data and is deleted when you close your browser.\n        <\/p>\n        <p>\n          When you log in, we will also set several cookies to save your login information and your screen display preferences. Login cookies last for two days, and screen options cookies last for one year.\n        <\/p>\n        <p>\n          If you select \u201cRemember Me,\u201d your login will persist for two weeks. If you log out of your account, the login cookies will be removed.\n        <\/p>\n        <p>\n          Si editas o publicas un art\u00edculo se guardar\u00e1 una cookie adicional en tu navegador. Esta cookie no incluye datos\n          personales y simplemente indica el ID del art\u00edculo que acabas de editar. Caduca despu\u00e9s de un d\u00eda.\n        <\/p>\n      <\/div>\n\n      <div class=\"elara-legal-card reveal-up\">\n        <h2>22. Embedded content from other websites<\/h2>\n        <p>\n          Articles on this site may include embedded content, for example videos, images, articles or other elements. Embedded content from other websites behaves in exactly the same way as if the visitor had visited the other website.\n        <\/p>\n        <p>\n          These websites may collect data about you, use cookies, embed additional third-party tracking and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website.\n        <\/p>\n      <\/div>\n\n      <div class=\"elara-legal-final reveal-up\">\n        <p class=\"elara-legal-eyebrow\">Last update<\/p>\n        <h2>May 2026<\/h2>\n        <p>\n          For any questions related to this Privacy Policy, the processing of personal data, or ARCO rights, you may contact our team directly.\n        <\/p>\n        <a href=\"\/en\/contacto\/\" class=\"elara-main-btn\">CONTACT ELARA<\/a>\n      <\/div>\n\n    <\/div>\n  <\/section>\n\n<\/section>\n\n<a \n  href=\"https:\/\/wa.me\/525518463624?text=Hola%20Elara%2C%20quiero%20recibir%20orientaci%C3%B3n%20sobre%20mi%20proceso.\" \n  class=\"elara-whatsapp-float\" \n  target=\"_blank\" \n  aria-label=\"Contactar por WhatsApp\"\n>\n  <img decoding=\"async\" \n    src=\"https:\/\/elaraglobalfertility.com\/wp-content\/uploads\/2026\/05\/WhatsApp_icon.png\" \n    alt=\"WhatsApp\"\n  >\n<\/a>\n\n<style>\n.elara-legal-page {\n  width: 100vw;\n  max-width: 100vw;\n  margin-left: calc(50% - 50vw);\n  overflow-x: hidden;\n  background: #fffaf6;\n  color: #3f3835;\n}\n\n.elara-legal-page *,\n.elara-legal-page *::before,\n.elara-legal-page *::after {\n  box-sizing: border-box;\n}\n\n.elara-main-btn {\n  font-family: \"Cormorant Garamond\", Georgia, serif;\n  font-weight: 700;\n  letter-spacing: 1.7px;\n  text-transform: uppercase;\n  color: #ffffff;\n  background: linear-gradient(135deg, #d8b76d, #b88d44, #9f7330);\n  padding: 16px 32px;\n  border-radius: 999px;\n  text-decoration: none;\n  box-shadow: 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T\u00e9rminos y condiciones de cooperaci\u00f3n T\u00e9rminos y condiciones de cooperaci\u00f3n con la agencia internacional de fertilidad y formaci\u00f3n de familia Elara Global Fertility, en adelante \u201cla Agencia\u201d. 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